Hamilton Contact Center Services
24/7 contact center providing inbound, outbound, and e-contact services. Specializing in sales, tech support, and customer service.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
MacPherson Mystery Shopping and Research
A British company specializing in worldwide mystery shopping and market research.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Creative Image Associates
A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Checkout (UK) Ltd
A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
J.M. Ridgeway Co.
A market research and mystery shopping company providing national coverage.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
QualityWorks Associates
A market research organization that conducts surveys and mystery shopping.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Premier Service
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Sights on Service, Inc.
A mystery shopping company with shopping opportunities available across the lower 48 states and Hawaii in the US.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Customer Point of View
A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
The Association of Support Professionals
A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Consortium for Service Innovation
A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Dionco Inc.
A retail consulting firm specializing in retail selling skills and customer service skills.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Quality Eye Mystery Shopping
A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
European Centre for Customer Strategies (ECCS)
Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Aceflex
All-in-one multi-channel e-commerce software product for small/medium size companies worldwide.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Amusement Advantage, LLC
Amusement park mystery shopping. Online application.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Customer Satisfaction Measurement Association
An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Davina D. Burke Training and Consulting, Inc.
An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
The Christian Science Monitor
Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service. (May 28, 2002)
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Customer Service Point
Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
eCustomerServiceWorld.com
Articles, case studies and white papers as well as news, information, advice and jobs.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
VisitorFriendly
Assesses the visitor friendliness of websites, using real internet customers as paid reviewers. Located in the UK.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
destinationCRM.com
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
CustomersFirst.
Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
Customer Service Benchmarking Association
Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
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:: Created: 11-05-2007 :: :: Rating: 0.00 (0 votes) ::
